The ideal way to track your order is to sign-up at WoodenStreet.com and then visit the order tracking page. Or, as a guest, you can visit the Track Order page at https://www.woodenstreet.co.uk/track-order-by-email and enter your Order ID and your Email address or phone number linked with the order. Here, you can check the details pertaining to your order, such as Order confirmation, Manufacturing progress, Quality check and dispatch details. We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at [email protected] .
Once we receive the order confirmation, products are typically manufactured and dispatched within 4 - 7 weeks. We will notify you once the product has been dispatched for delivery. All the products that can be dispatched immediately are highlighted with Fast Shipping on the website. Every product is transported and delivered through the Wooden Street’s delivery network or our trusted third-party logistics. Although we try to make sure that the Product reaches you within the specified time of delivery, circumstances, such as transport strikes, heavy rains, floods, natural calamities, border clearance, etc., might arise which may result in a delay. In such a case, we request you to not worry. Get in touch with our Customer Support Desk for the latest updates and information regarding your shipment, if we already haven’t been in touch with you for the same. For a fully customised product, which is being made from scratch, prototyping can result in the delivery taking more time than the standard delivery time.
Absolutely not. Delivery and installation of a product is free of charge for all orders above INR 5000. We deliver across India, except for a few non-serviceable PIN codes. Before placing an order, you can enter your city’s or town’s PIN code in the box provided to check whether we deliver to your area or not. In certain exceptions, however, when we do agree to deliver the Products to the non-serviceable PIN codes, we may deliver the product to You, provided that the cost of transportation/delivery and installation is borne by you in advance. Also, the product will not be covered under any warranty.
When the product has been delivered to your doorstep, please ensure the following:
Once the product has been delivered to you, and after your inspections, our delivery team has left your premises, Wooden Street won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as company’s responsibility. On such circumstances the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mis-handling will overpass the criteria of refund/replacement or compensations.
Wooden Street tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Wooden Street hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, levelling, finish, paint, fabric, etc., please raise this issue to the delivery personnel immediately and also contact customer support. In case you notice an issue later, within 24 hours of installation, please write to us at [email protected], providing photographic evidence of the said issue. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of the damage in question, we will either repair the product or provide you with a replacement. For issues concerning manufacturing defects, the defect will be assessed and it will be fixed to the form that you had ordered.
In those rare cases, when you do not like the item delivered to you, or are unable to make space for it, you may request for the cancellation of that order in the following cases and manner:
Provided that you cancelled your order during the specified 12-hour time limit after placing the order, the processing fee on your order will be deducted, and the remaining amount will be returned to you.
Refund initiation shall be subject to the pick up of all items of an order from the customer’s premises. All refunds will be initiated within 24 hours after the product is collected. Refund can be done via NEFT, cash or by the way payment was originally made.
All custom made orders are manufactured as per specific requirements to each individual customer thus the company will NOT ACCEPT the return of such products unless there are incorrect handlings from the company and are inspected by customer upon delivery and installation. In such case where product was received damaged, customer does need to make a complaint on spot of delivery via emailing at: [email protected] and attach the photos of products as well as proof of purchase.
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