Please read the following terms and conditions carefully. The use of our services is subject to your compliance and acceptance with the following statements.
Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and ready to bound by the below statements.
Note: In these Terms, references to 'you', 'your','user' shall mean the end user accessing the website, and 'we', 'us', 'our', 'Company' shall mean Wooden Street.
The website woodenstreet.co.uk is an e-commerce portal, owned and operated by the Company. Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the Company, as its sole discretion and stated on the website.
User will agree to the terms and privacy policy of the Company by:
The Company shall not be required to notify you about the modifications made in the terms; the revised terms should be determined by checking the website on a regular basis. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.
The product shown in the image is a reference product and the new manufactured product can look different from the one shown in the image due to various factors like lighting, manual polish, wood's texture, etc.
WoodenStreet products are available in a fixed set of Finishes like - Teak, Mahogany, Natural, Honey, Walnut, White, and Black. So please discuss the finish you need with our customer support team once in order to receive the best quality product.
Please note that in case of Solid Wood products, slight grains would be visible. There may be a slight variation in finish between the actual product and the 3-D designs which are being displayed on our website.
woodenstreet.co.uk provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase home furnishing products upon placing an order. Once an order placed, the Company will ship the product , and the user will be entitled to pay for it.
According to the Indian Constitution, a person under the age of 18 is minor. Services and facilities offered on our website shall not be available for minors. Please note if you are living outside of India then it's your responsibility to make sure whether you are eligible or not for our services.
Persons barred under the laws of India are not permitted to use our services.
The Company reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Also, the Company shall not be required to furnish any reason for it.
The website registration process enables a user to access the services. Certain user information is required to create an account at our website. It is the sole responsibility of the user to maintain the confidentiality of the User Id and password received upon completion of the registration. Users are also responsible for any activity occurred under the account, thus make sure to exit at the end of each session to prevent unauthorized access of your account or breach of security. The Company shall not be responsible for any loss or damage emerged if you fail to obey the terms.
User is responsible for the validity of account information provided during the website registration process. In case of submission of untrue, incomplete or inaccurate information the Company has the end rights to suspend or terminate your account.
The Pricing Information relating to the Product shall be as displayed on the Website and as disclosed to You at the time of Your purchase/order. We do not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to You. While Wooden Street strives to provide accurate information relating to Products and Services including pricing information, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, Wooden Street will have the right to modify the price of the Product or Services and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Wooden Street cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
The website, texts, graphics, UI, visual interfaces, images, sounds and music, codes on the website is owned and controlled by Wooden Street and the design, structure, selection, coordination, expression, look-and-feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
The trademarks, logos and service marks displayed on the Website are the property of Wooden Street. You are not permitted to use these Marks without the prior consent of Wooden Street.
Wooden Street owns all intellectual property rights to the trademark "The Wooden Street Furnitures Pvt. Ltd." and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Wooden Street.
We make sure that all the information posted on the website is correct, however the Company never warrants the accuracy, quality and completeness of data, product, and services.
The Company shall not be liable for any direct, indirect, incidental or consequential damages caused by:
The Company shall not be liable for delay or inability to use of the website or services, or any information, software and graphics acquired through the website. Further, we are not responsible for non- availability of the website during periodic maintenance or accidental suspension caused due to technical reasons.
You acknowledge that data obtained from the website is done entirely through your wisdom. Thus you agree that you will be responsible for any damage and loss caused to your computer with such data.
The Company, in its sole and absolute discretion, may terminate the access to the website of any user in case of violation of the terms or additional terms. You consent to the injunctive or equitable remedy taken by us after the contravention of the terms of use that causes irreparable loss to the Company.
You agree to indemnify and hold harmless Wooden Street, its affiliate, directors, employees from and against any and all losses, liabilities, damages, claims and expenses incurred by the Company that emerged of infringement, non-performance of any warranty or obligation performed by you.
Further, you agree to hold the Company harmless against any claims made by any third party due to your use of the website that caused damaged to a third party. The Company will also be entitled to redeem from you and you agree to pay any cost and fees of such action.
As per terms, users can be held legally liable for every content or material posted on the website, and legally accountable if the content or material is defamatory or protected by copyright and trademark. In case you come across any abuse or violation of the terms, please report to [email protected]
You accept that you have read and fully understand the privacy policy of the website, further you agree that the terms and conditions of the policy are acceptable to you.
You agree to receive communication and newsletters via SMS and emails from Wooden Street. To unsubscribe kindly follow the procedure set forth in the Website.
The ideal way to track your order is to sign-up at WoodenStreet.com and then visit the order tracking page. Or, as a guest, you can visit the Track Order page at https://www.woodenstreet.co.uk/track-order-by-email and enter your Order ID and your Email address or phone number linked with the order. Here, you can check the details pertaining to your order, such as Order confirmation, Manufacturing progress, Quality check and dispatch details. We always try our best to deliver the product within the specified or communicated time limit. We also proactively get in touch with the customer, either through electronic means or through calls, to notify them about the status of their product and where it is in transit. If, in a rare case, you haven’t received communication of any form from us after 10 days of placing an order, feel free to give us a call at our customer care number or drop an email at [email protected]
Once we receive the order confirmation, products are typically manufactured and dispatched within 4 - 7 weeks. We will notify you once the product has been dispatched for delivery. All the products that can be dispatched immediately are highlighted with Fast Shipping on the website. Every product is transported and delivered through the Wooden Street’s delivery network or our trusted third-party logistics. Although we try to make sure that the Product reaches you within the specified time of delivery, circumstances, such as transport strikes, heavy rains, floods, natural calamities, border clearance, etc., might arise which may result in a delay. In such a case, we request you to not worry. Get in touch with our Customer Support Desk for the latest updates and information regarding your shipment, if we already haven’t been in touch with you for the same. For a fully customised product, which is being made from scratch, prototyping can result in the delivery taking more time than the standard delivery time.
Absolutely not. Delivery and installation of a product is free of charge for all orders above INR 5000. We deliver across India, except for a few non-serviceable PIN codes. Before placing an order, you can enter your city’s or town’s PIN code in the box provided to check whether we deliver to your area or not. In certain exceptions, however, when we do agree to deliver the Products to the non-serviceable PIN codes, we may deliver the product to You, provided that the cost of transportation/delivery and installation is borne by you in advance. Also, the product will not be covered under any warranty.
When the product has been delivered to your doorstep, please ensure the following:
Once the product has been delivered to you, and after your inspections, our delivery team has left your premises, Wooden Street won’t be liable to any damage that occurs due to mishandling or rough usage. Any self-mishandled or damage issues reported after successful delivery and installation of the product, will not be considered as company’s responsibility. On such circumstances the customer is 100% accountable for these self-damages caused to the product and shall not receive any replacement or refund from the company. As well any damage on inspection if found due to rigid use or mis-handling will overpass the criteria of refund/replacement or compensations.
Wooden Street tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Wooden Street hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
We practice highly specialized and strict quality control measures to ensure that the product is up to our standards even at the time of delivery. In case you do happen to receive a product that has been damaged during transportation, or there is some manufacturing defect, such as, balancing, levelling, finish, paint, fabric, etc., please raise this issue to the delivery personnel immediately and also contact customer support. In case you notice an issue later, within 24 hours of installation, please write to us at [email protected], providing photographic evidence of the said issue. Our team will assess the damage and get back to you within 2 business days. Depending on the degree of the damage in question, we will either repair the product or provide you with a replacement. For issues concerning manufacturing defects, the defect will be assessed and it will be fixed to the form that you had ordered.
In those rare cases, when you do not like the item delivered to you, or are unable to make space for it, you may request for the cancellation of that order in the following cases and manner:
Provided that, after placing the order, you cancelled it during the specified 12-hour time limit, or in any other case of cancellation entertained, a processing fee will be deducted from the amount you paid for your order, and the remaining shall be returned to you.
Refund initiation shall be subject to the pick up of all items of an order from the customer’s premises. All refunds will be initiated within 4-5 working days after the product is collected. Refund will be done by the way payment was originally made.
All custom made orders are manufactured as per specific requirements to each individual customer thus the company will NOT ACCEPT the return of such products unless there are incorrect handlings from the company and are inspected by customer upon delivery and installation. In such case where product was received damaged, customer does need to make a complaint on spot of delivery via emailing at: [email protected] and attach the photos of products as well as proof of purchase.
You hereby expressly agree to receive communications and newsletters from Wooden Street by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Wooden Street at any time by following the procedure set forth in the newsletters.